How do I fill out and add on/upgrade items in my BackerKit survey?
You will be sent a BackerKit survey via your email address roughly 2 weeks after the Kickstarter concludes. It is in the survey where you can add additional items to your order and will provide your shipping address and where you will be charged for shipping. You must complete your survey or your order will not be shipped.
Last updated: December 13, 2021 15:09
What are general customer service hours?
During and after the campaign is over you may have questions about your order or there may be an issue. Though someone will try to respond to you as quickly as possible and you may even get a response during “off” hours, our official business hours are Monday through Friday, 9am to 5pm PST.
Please keep in mind that if you message on a Friday afternoon, you might not receive a reply until Monday, and that any messages sent over the weekend might not be seen until Monday later in the day as we sort through them.
Additionally, we can not provide customer service over social media for many reasons, most importantly for security. Only direct questions to us via Kickstarter through a message so that we can look up your account and order.
Last updated: December 13, 2021 15:11
How official are the estimated delivery dates for each reward?
The delivery dates associated with each reward are based on our anticipated production schedule. They are not guaranteed and, as they are described, are estimates. Once we finish surveys and all add ons are locked we go into production on those items and will provide campaign updates throughout the process.
Last updated: December 13, 2021 15:11
Refund Policy
Campaign pledges once processed are final and non-refundable. In extreme circumstances, we can offer a refund at Rocketship’s sole discretion. In no circumstances are the percentages taken by Kickstarter, Stripe, and Backerkit (or other 3rd party fulfillment software we use) refundable once credit cards have been processed by Kickstarter when the campaign ends.
Last updated: December 13, 2021 15:11
What items will be available as add ons in the BackerKit survey?
Outside of the items listed in the Add Ons section and the ones available in the pledge manager, there are no plans for breaking out individual non-book items from the reward tiers due to the logistical complications it creates during fulfillment.
Occasionally, we might discover that the minimum quantity we need to produce an item creates some overstock and in those cases, we would potentially make them available individually, but backers should assume that the items as broken out in the reward tiers and add ons are what’s available.
Please note though, Let’s Play Volume 1 and 2, as well as additional copies of Volume 3 standard softcover and hardcover books will be available as add ons in the BackerKit surveys.
Last updated: December 22, 2021 10:09
How much will shipping be for US and International backers?
Please note that shipping costs are NOT included in your pledge and you will pay actual shipping during the BackerKit survey phase. The fulfillment company is based in Portland, Oregon USA so shipping will vary depending on weight, size, and in the case of international orders, region.
With that said, we can provide some preliminary ESTIMATES. Issues with the USPS can impact issues with the Royal Mail, Canadian Mail, and so on, as can the constantly changing rules in the EU. Fluxes around holiday seasons can also change these estimates.
Backers are responsible for any VAT, import duties, taxes or other fees and are not included in shipping. We recommend inquiring with your country’s customs office to determine whether there will be additional fees.
NOTE: Prices are subject to change. Weight in US pounds (LBS). Orders beyond 8lbs will have higher shipping fees.
US: 1LBS - $10, 4LBS - $16, 8LBS - $18
Puerto Rico: 1LBS - $16, 4LBS - $26, 8LBS - $41
Canada: 1LBS - $18, 4LBS - $36, 8LBS - $44
Mexico: 1LBS - $20, 4LBS - $43, 8LBS - $54
UK: 1LBS - $20, 4LBS - $33, 8LBS - $41
EU: 1LBS - $20, 4LBS - $35, 8LBS - $44
AUS: 1LBS - $18, 4LBS - $31, 8LBS - $47
New Zealand: 1LBS - $22, 4LBS - $45, 8LBS - $66
Singapore and Hong Kong: 1LBs - $16, 4LBS - $46, 8LBS - $65
Rest of World: 1LBS - 35, 4LBS - $60, 8LBS - $80
Last updated: December 13, 2021 15:11
How will my name be listed in the back of the book?
Your name will be your KICKSTARTER USERNAME, so please make sure it’s what you want listed. As the book is ready to go the printer now, all we need to do when the campaign ends is create those pages rather than wait 6 or more weeks for the surveys to wrap, thus getting the books to you that much faster!
Last updated: December 13, 2021 15:23
How many signed bookplates come with my order and can I get more?
Every backer at the $39 tier and higher gets ONE signed bookplate with their order, regardless of the number of books they are getting. We would love to offer more, but as many long time readers know, Mongie has had health issues with her wrist for the past 2 years and in the last campaign she had to sign over 7,000 bookplates, which is just too dangerous. Thank you for understanding.
Last updated: December 13, 2021 17:49
How come there are pdf or ebook copies of some of your books available and not others?
The digital rights for each title we publish vary. If we don’t offer a book as a pdf, an ebook, or on comiXology it’s likely because those rights sit with a digital publisher. If you’re interested in the digital version we encourage you to read those titles on the sites and apps where they’re currently running.
Last updated: December 28, 2021 11:59
What are the size measurements for the baseball shirts?
Size Chart:
XS: 25.13” Length, 16.13” Width
S: 27.5” Length, 17.63” Width
M: 28.5” Length, 19.63” Width
L: 29.5” Length, 21.63” Width
XL: 30.5” Length, 23.63” Width
2XL: 31.5” Length, 25.63” Width
Last updated: December 31, 2021 17:54
Current Estimated Shipping Date: November 2022
Last Updated At: 01/12/22What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.